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RDO: Call Data Logger

Project Details

RDO Equipment Co. is a large dealer for John Deere agriculture and construction equipment. Recently, John Deere announced that their customer call center would be transitioning to a dealer-only call center and that dealers should create their own call centers to support their customers. RDO has created a local call center in response to this and our team is assisting in this project by developing a customer help-desk assistent and call data logger.

Features:

  • Web application
  • Subscription management
  • Customer management and search
  • Problem recording and search
  • Solution recording and search
  • Roles-based feature access