RDO: Call Data Logger

Project Details

RDO Equipment Co. is a large dealer for John Deere agriculture and construction equipment. Recently, John Deere announced that their customer call center would be transitioning to a dealer-only call center and that dealers should create their own call centers to support their customers. RDO has created a local call center in response to this and our team is assisting in this project by developing a customer help-desk assistent and call data logger.

Features:

• Web application
• Subscription management
• Customer management and search
• Problem recording and search
• Solution recording and search
• Roles-based feature access